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Amazon launches Alexa program to help seniors and hospitals

Washington [USA]: Amazon announced two new programs to integrate Alexa in hospitals and senior living communities.

According to The Verge, they are run through Alexa smart properties, which allow organisations to manage a centralised Alexa network.
In an interview with The Verge, Liron Torres, the global leader in Alexa Smart Properties said, “Early in the pandemic,”
She said that hospitals wanted to be able to communicate with their patients without the use of protective equipment and that senior living communities wanted to link residents with their family members.
Senior living facilities can use Amazon Echo to send messages or announcements to their residents.
Many facilities used printed sheets of paper to communicate changes in protocols during the COVID-19 pandemic. They can send messages directly into patient rooms using the Alexa program.
Torres stated, “Staff can have more availability for other tasks.”
Residents can also make calls to Alexa family members and friends, without relying on staff. Alexa would allow approved contacts to call in. This facility would allow residents and their family members to call for a list of approved contacts upon arrival.
Atria, a network of senior living communities that is based across the country, and Eskaton, a California-based network, are adding Alexa facilities to their respective networks, Amazon stated. Amazon declined information about the cost of the program for these facilities.
hospitals have the Alexa Smart Properties program that allows nurses to communicate with patients via the intercom-esque drop-in and calling features. The feature allows patients to ask questions and nurses can check how someone feels.
Torres stated that this allows hospitals to increase productivity and to be able to cut costs on medical supplies.
Through Alexa, hospitals can send announcements and information to their patients.
Torres explained that patients can switch on “do not disturb” to avoid drop-ins.
Amazon announced that Cedars-Sinai Medical Center Los Angeles, BayCare Health System Florida, and Houston Methodist have added Alexa facilities.


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