WNS and Corinium Launch Digital Business Transformation Survey Report

This press release is provided by Business Wire India.

Mumbai, Maharashtra, and India, London, United Kingdom & New York. Business Wire India

WNS (Holdings Limited) (NYSE: WNS) is a global business process management (BPM) company. Today, WNS (Holdings Limited) announced the official launch of the Business Transformation After the Digital Tipping Point report in partnership to market research firm Corinium Global Intelligence. More than 100 digital transformation leaders from North America, Europe, and Australia were surveyed to determine their priorities, challenges, and progress on their digital business transformation journey.

Respondents stated that the COVID-19 pandemic has accelerated and expanded digital transformation efforts. These include optimizing and automating client-facing as well as back-office business processes and migrating data, applications, and services to the cloud.

According to Keshav R. Murugesh (Group CEO, WNS), “90% of businesses that did not accelerate their digital transformations as a response to the pandemic” “Clearly, the digital agenda must be advanced in order to achieve the new normal. This includes a focus on building AI-powered tools, capabilities, and business models. WNS is an important strategic partner for companies looking to achieve true business transformation through the deployment of unique digitally-led strategies, models, and accelerators, as well as critical skills.

This study also shows how different industry verticals have different levels of digital adoption. 28% of leaders said that digital is part of their company’s DNA. However, 30% are still working on scaling up successful digital transformation pilots.

Additionally, companies are putting more emphasis on AI, data-driven methods and analytics, and social media intelligence to drive their digital transformations. This is to improve customer experience, which is a high-priority area. Our survey found that many companies still lack strong cybersecurity and data governance foundations to be able to take advantage of digital technology’s best features.

Download the complete report here for more information

About the Survey

WNS and Corinium Intelligence surveyed global enterprises to find out how they are adapting to digital-only business. The survey was completed by 101 digital transformation leaders from North America, Europe, and Australia in eight different sectors. The respondents were chosen from global companies with annual revenues of at least $500 Million USD. The full report is available here.

About WNS

WNS (Holdings Limited) (NYSE: WNS), is a global leader in Business Process Management (BPM). WNS brings together deep industry knowledge, process expertise, and technology to create innovative, digitally-led transformational solutions for over 380 clients from various industries. WNS offers a wide range of BPM solutions, including customer experience services, finance, accounting, finance, human resources, procurement, as well as research and analysis to help businesses reimagine their digital future. WNS employed 46,918 people in 57 locations worldwide, including offices in Australia, China and Costa Rica, India. Sri Lanka, Pakistan, South Africa, Spain. Sri Lanka, Turkey, and Romania. Visit www.wns.com for more information

Safe Harbor Provision

This document contains forward-looking information that may be made pursuant the Safe Harbor provisions of the Private Securities Litigation Reform Act of 95. The accuracy of these statements is subject to risks, uncertainties and assumptions about future events. Our most recent Form 20F and other filings with Securities and Exchange Commission discuss factors that could cause actual results not to be as expected. WNS is not obligated to revise or update any forward.